Olympic's customer service is consistently rated "exceptional" by its policyholders, providers, and clients in customer service surveys. Customer Service Representatives personally answer the phone within 30 seconds on average, and there is no automated answering device during the service hours of 5:00 a.m. to 5:00 p.m. Pacific time.

Flexibility and versatility are principles upon which Olympic has been built. Members can call a customer service representative toll-free or submit an inquiry through our website. Web service response is returned by the next business day. Identification card replacement is automated, quickly providing members with a new ID card.

Featured Services

• Personal service
  
• Phone call tracking
  
• 24-hour response to claims inquiries requiring research
  

Critical Information and Statistics

• Average time to answer is 30 seconds
  
• Three year average CSR turnover ratio of 11% (total loss of seven individuals of which four were promoted to new positions)
  
• Estimated 450,000 calls per year
  
• Average call abandon rate of 2.00%
  

Systems and Support

• Proprietary System
  
• Call management systems
  

Client Customization

• Customer Service statistic reporting
  
• Toll-free client-specific phone lines
  
• Customized phone greetings